This might be a hardware issue, might be software - I've received no help from three customer support reps so I thought I'd check here to see if anyone has a similar issue or possible solutions other than a complete reinstall of Windows.
My 11-day old Inspiron 13 7368 randomly shuts down what ever program is open. I originally thought it was a learning curve for me to adapt - maybe my thumbs were hitting the trackpad and triggering a gesture that closed the program, or maybe a strange keyboard combo since this is slightly different than my old HP.
But it hasn't gotten any better. I receive no error message when it happens. It happens in any program I am running that is currently on screen - Chrome, Chrome Canary, Edge, Powerpoint, Word, and Excel have all become victim to shutting down.
When this happens, the screen just goes to the desktop. It does not minimize the program - it closes it. I have to re-open it. Luckily, chrome allows me to pick up where I left off so my tabs come right back up. While doing a presentation at work today, I had to make a change to my powerpoint in advance so when it tried to shut down, it gave me the message "do you want to save your work before exiting - Yes, No, or Cancel" - and I could cancel and resume my powerpoint (still frustrating but better than the alternative).
For a while I thought it was the trackpad but now I don't think so. I also thought it was Chrome, but I used the other browsers and the same thing happens. I have updated all drivers.
Other than a reinstall of Windows - are there any other options? Has anyone else seen this?
Thank you-
Wayne