Ladies and Gents,
I have an XPS 15 9550 , and i am updating the drivers through the DELL site.
the Detect drivers action showed me that 3 drivers needs to be installed.
Chipset |Intel(R) Management Engine Components Installer
Chipset |Intel Serial IO Driver
BIOS |Dell XPS 15 9550 1.2.16 System BIOS
I clicked the download and install and the action was completed successfully.
But when i return to the site to verify the drivers, it shows again the same three drivers in the list.
Last thing i did was to manually download and install the Intel Management Engine Components, and install it manually.
the result was an interruption of the install
"the program ended prematurely because of the following error: Another version of this product is already installed... "
i tried uninstall / reinstall.. .repair.. but wasn't successful.
and this is the last part of the installation log:
2016:12:07 20:34:25:811: Dumping feature states
2016:12:07 20:34:25:811: Feature: 'DriverFeature' | Package: '{EBB4E1B1-D0A2-4F8E-BAFC-EF49A4D4E2A7}' | Current: 'true' | New: 'true'
2016:12:07 20:34:25:826: Feature: 'DriverFeature' | Package: '{7F26F9B8-4011-417B-A8F8-3D12D264CAEC}' | Current: 'true' | New: 'true'
2016:12:07 20:34:25:826: Feature: 'LMSFeature' | Package: '{C769B4D9-C208-4FC9-BBEF-420C8C219253}' | Current: 'false' | New: 'false'
2016:12:07 20:34:25:842: Feature: 'WMIFeature' | Package: '{C769B4D9-C208-4FC9-BBEF-420C8C219253}' | Current: 'false' | New: 'false'
2016:12:07 20:34:25:842: Feature: 'NACFeature' | Package: '{C769B4D9-C208-4FC9-BBEF-420C8C219253}' | Current: 'false' | New: 'false'
2016:12:07 20:34:25:842: Feature: 'IMSSFeature' | Package: '{C769B4D9-C208-4FC9-BBEF-420C8C219253}' | Current: 'false' | New: 'false'
2016:12:07 20:34:25:858: Feature: 'VCRedistx86' | Package: '{9A048310-A23E-4E0C-9DDC-95748970F9CE}' | Current: 'true' | New: 'true'
2016:12:07 20:34:25:858: Feature: 'VCRedistx64' | Package: '{AC14C73B-181A-46C8-BA0F-1FA3E5493297}' | Current: 'true' | New: 'true'
2016:12:07 20:34:25:858: Feature: 'DALFeature' | Package: '{C769B4D9-C208-4FC9-BBEF-420C8C219253}' | Current: 'false' | New: 'false'
2016:12:07 20:34:25:873: Feature: 'ALL' | Package: '{97A8120A-818B-425A-89F5-C2A610A24862}' | Current: 'false' | New: 'false'
2016:12:07 20:34:25:873: Exit code (command line): 1603
2016:12:07 20:34:25:889: >>> Log End
[12/07/16 20:34:25]
--- End of Vendor Software Log ---
[12/07/16 20:34:25] Vendor Software Return Code: 1603
[12/07/16 20:34:25] logo.png
[12/07/16 20:34:25] Name of Exit Code: DEP_SOFT_ERROR
[12/07/16 20:34:25] Exit Code set to: 3 (0x3)
[12/07/16 20:34:25] Result: FAILURE
any ideas?
I don't know why the BIOS and the Serial IO drivers are not installed too... but one thing at a time :)
thank you for your help.