Good day.
I've been having a problem for the past few weeks. My laptop can't turn off completely. When the screen gets black the laptop cooler is still running. After that I can't turn the laptop on. I have to hold the power button for a few seconds that forces it to turn off completely and only after that I can turn it on again.
Recently I replaced my HDD to SDD (Samsung EVO 850) installed Windows 10 from scratch, updated BIOS and all the drivers to the latest versions (from dell website) but still have the same problem :(
I tried several pieces of advice: 1. Disabled USB power management feature that can turn off usb power for a while. 2. Turned off hibernation. 3. Tried different Intel Video drivers (Windows Default, from dell web site, the latest from Intel website).
No result.
Can you help me to discover the issue, please? I believe that this is a driver/BIOS problem. It probably happened after the latest BIOS update.
Can my SSD be killed by force turn off (the power button holding)?
