I don't know if it's a rare case but even though I'm having technical problems with my XPS, what's really giving me a headache is a strange mixup with my service tag. I just purchased a XPS 15 that has a service tag of an Inspiron 5558 sold in 2015 and I can't get any technical advise. I'm beyond frustrated with the attention that I'm getting from Dell since they can't seem to acknowledge that possibility or I just sound crazy for them. That weird and prehistoric service tag is even in my Bios so there's not a single thing in my software that I've found that says XLS 15. I'm starting to believe that I have an Inspiron inside a XPS 15 hardware; which is a lot more expensive! To think that I almost didn't buy it because I hated the Dell Inspiron that used for work (If only I had known!).
So I turn to the forums to ask fellows buyers if someone has encountered a similar problem and how to get a positive Dell response out of it.
Now if someone could help me with my technical issues for XPS 15 in the meantime, that would be awesome. My cursed XPS 15 has the following issues:
1. It takes ages to startup (1.5 minutes) which I have "solved" it by delaying NVIDIA Experience during startup. I'm mentioning it in case that has something to do with the following issues.
2. When it "wakes" up around 50 percent of the times the screen doesn't respond and I have to hard reset. While the screen is unresponsive, the keyboard lits up normally and the power light's button is on.
3. Sometimes when I'm using the laptop, either the screen freezes up (and keyboard and power light acts normally) or the screen turns off (also with my keyboard and power light normal). In both cases it doesn't matter how long I wait since I eventually have to hard reset and lose my work.
I wouldn't be so frustrated if I hadn't be using it for work so having to hard reset it constantly is literally a heavy weight in my workload.
Thank you in advance and sorry for my english; it's not my native language. Have a nice day and I'm sorry to see you here since I suppose that you're struggling with your Dell as well.