Two months ago I bought an HP laptop. I used it for two weeks when the computer froze while I was on the Internet. I couldn't close the browser, minimize the browser, call up the Task Manager, or do anything with the computer. I had to shut it off with the on/off button. When I tried to turn on the computer, it froze at the startup screen, with the spinning dots and the HP logo. It would not load up at all.
It wound up that I had to recover the computer and return it to factory default. It took three hours to do. Mind you, this was a brand new computer.
I returned that computer and bought a Dell Inspiron 5000 series laptop. The computer was working well for three weeks when the exact same thing that happened to the HP laptop happened to my new Dell laptop. I again had to recover a brand new computer and return it to factory default and start all over setting up the Dell.
The HP had an Intel processor and the Dell has an AMD. Basically, the hardware in each laptop is different, so I cannot blame this coincidence on the hardware. I ran a diagnostic hardware check on each computer and both had passed that test. I can only guess that there is something wrong with the updated Windows 10 operating system that causes these new computers to essentially crash and have to be recovered and returned to factory default.
Has anyone else experienced such a strange problem? Is there another explanation for this coincidence? I keep my virus software up to date and consistently scan, so I don't think there is any cross contamination of a virus that I might have loaded onto each laptop.
I am confused.