I have a dell inspiron laptop running windows 10 that won't boot windows. It was booting to the screen before the password entry screen, where it would effectively freeze (though the mouse curser still moved). I tried booting it into safe mode, however, which worked to a degree (it loaded the desktop icons and the start bar), but because the startbar and desktop icons didn't work (nor ctrl+alt+del) I turned it off at the button and now can only get through the dell logo to a black screen with the blue circling 'thinking' curser. I wanted to try booting into safe mode with command prompt - there is 1 file that I would really like to rescue - but because I can't tell it to restart, I don't know how to get to the safe mode start options.
I ran advanced diagnostics and got the following errors:
0F00:1332 - DISK - block 45928958: Interrupt request did not set in time
0F00:0232 - DISK - interrupt request did not set in time
0F00:0432 - same message
0F00:1232(might have been 1234) - same message
0F00:1A32 - same message
1B63:1A13 - AUDIO - user indicated they did not hear expected results
I think it probably means a new hard drive? But I do have system images etc. that I can try restoring to, it's just that I want to save this file first really...
As a note, I don't really know what I'm doing and so really easy to follow instructions would be best. I'm working on the theory that if I can get it open, google will have the instructions to get to my documents somewhere!
